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kayako.com

Website review kayako.com

 Generated on February 20 2017 06:07 AM

Old statistics? UPDATE !


The score is 74/100

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SEO Content
Title

Help Desk Software | Kayako Unified Customer Service Software



Length : 61

Perfect, your title contains between 10 and 70 characters.
Description

Help Desk Software and Customer Service Software that helps you get better. Make the switch and join over 131,000 support heroes. Start your free trial today.



Length : 158

Great, your meta description contains between 70 and 160 characters.
Keywords

helpdesk, help desk, help desk software, customer support software, ticket support software, customer service software, web based help desk



Good, your page contains meta keywords.
Og Meta Properties Good, your page take advantage of Og Properties.
Property Content
site_name Kayako
title Help Desk Software Is Broken | Kayako Unified Customer Service Platform
type product
url https://www.kayako.com
image https://www.kayako.com/_themes/novo/img/open-graph/default.png
description Help Desk Software and Customer Service Software that helps you get better. Make the switch and join over 131,000 support heroes. Start your free trial today.
Headings
H1 H2 H3 H4 H5 H6
2 2 2 6 4 0
  • [H1] Help desk software isn't helpful anymore. 
  • [H1] Whatever you need, we’re here to help
  • [H2] Better customer service starts here
  • [H2] The latest from Kayako
  • [H3] Make customer service your competitive advantage Sign up for the free trial
  • [H3] Welcome to Kayako
  • [H4] Know your customer better
  • [H4] Support them everywhere
  • [H4] Collaborate across your business
  • [H4] How to sell better customer service to your board
  • [H4] The ultimate guide to customer support metrics
  • [H4] The ultimate guide to communicating product feedback
  • [H5] Build closer relationships
  • [H5] Work better together
  • [H5] Go beyond delight
  • [H5] Want to learn more about Kayako?
Images We found 24 images on this web page.

24 alt attributes are empty or missing. Add alternative text so that search engines can better understand the content of your images.
Text/HTML Ratio Ratio : 15%

Good, this page's ratio of text to HTML code is higher than 15, but lower than 25 percent.
Flash Perfect, no Flash content has been detected on this page.
Iframe Too Bad, you have Iframes on the web pages, this mean that content in an Iframe cannot be indexed.

URL Rewrite Good. Your links looks friendly!
Underscores in the URLs Perfect! No underscores detected in your URLs.
In-page links We found a total of 34 links including 0 link(s) to files



Anchor Type Juice
Start your free trial Internal Passing Juice
Tour Internal Passing Juice
Live Chat Internal Passing Juice
Self-service Internal Passing Juice
Scale Internal Passing Juice
Social Internal Passing Juice
Integrations Internal Passing Juice
Demo Internal Passing Juice
Pricing Internal Passing Juice
Customers Internal Passing Juice
Blog Internal Passing Juice
About Kayako Internal Passing Juice
Team Internal Passing Juice
Careers Internal Passing Juice
Support Internal Passing Juice
Contact Internal Passing Juice
Mobile Internal Passing Juice
Security Internal Passing Juice
Internal IT Helpdesk Internal Passing Juice
Status Internal Passing Juice
API Internal Passing Juice
Helpdesk Comparison Internal Passing Juice
Zendesk Alternative Internal Passing Juice
Freshdesk Alternative Internal Passing Juice
Email Alternative Internal Passing Juice
Ultimate Guide To Support Metrics Internal Passing Juice
Customer Service Quotes Internal Passing Juice
Customer Experience Glossary Internal Passing Juice
Facebook External Passing Juice
Twitter External Passing Juice
Linkedin External Passing Juice
Privacy policy Internal Passing Juice
EULA Internal Passing Juice
Terms and conditions Internal Passing Juice

SEO Keywords
Keywords Cloud better kayako help service tour support free get customer trial
Keywords Consistency
Keyword Content Title Keywords Description Headings
kayako 6
customer 6
service 5
free 4
better 4

Usability
Url Domain : kayako.com
Length : 10
Favicon Great, your website has a favicon.
Printability We could not find a Print-Friendly CSS.
Language Good. Your declared language is en.
Dublin Core This page does not take advantage of Dublin Core.

Document
Doctype HTML 5
Encoding Perfect. Your declared charset is UTF-8.
W3C Validity Errors : 27
Warnings : 1
Email Privacy Great no email address has been found in plain text!
Deprecated HTML Great! We haven't found deprecated HTML tags in your HTML.
Speed Tips
Excellent, your website doesn't use nested tables.
Too bad, your website is using inline styles.
Great, your website has few CSS files.
Perfect, your website has few JavaScript files.
Perfect, your website takes advantage of gzip.

Mobile
Mobile Optimization
Apple Icon
Meta Viewport Tag
Flash content

Optimization
XML Sitemap Great, your website has an XML sitemap.

http://kayako.com/sitemap.xml
https://www.kayako.com/sitemap.xml
Robots.txt http://kayako.com/robots.txt

Great, your website has a robots.txt file.
Analytics Missing

We didn't detect an analytics tool installed on this website.

Web analytics let you measure visitor activity on your website. You should have at least one analytics tool installed, but It can also be good to install a second in order to cross-check the data.

PageSpeed Insights

81 / 100    Speed
  Should Fix:
Eliminate render-blocking JavaScript and CSS in above-the-fold content
Your page has 1 blocking CSS resources. This causes a delay in rendering your page.

None of the above-the-fold content on your page could be rendered without waiting for the following resources to load. Try to defer or asynchronously load blocking resources, or inline the critical portions of those resources directly in the HTML.

Optimize CSS Delivery of the following:

  • https://www.kayako.com/_themes/novo/css/novo.min.css?v=1487319870
Show how to fix
  Consider Fixing:
Leverage browser caching
Setting an expiry date or a maximum age in the HTTP headers for static resources instructs the browser to load previously downloaded resources from local disk rather than over the network.

Leverage browser caching for the following cacheable resources:

  • https://sumo.com/api/load/ (expiration not specified)
  • https://js.hs-analytics.net/analytics/1487592600000/451005.js (5 minutes)
  • https://load.sumome.com/ (10 minutes)
  • https://www.googletagmanager.com/gtm.js?id=GTM-59T5TN (15 minutes)
  • https://s3.amazonaws.com/ki.js/37084/79W.js (60 minutes)
  • https://www.google-analytics.com/analytics.js (2 hours)
Show how to fix
Optimize images
Properly formatting and compressing images can save many bytes of data.

Optimize the following images to reduce their size by 7.7KiB (23% reduction).

  • Compressing https://www.kayako.com/images/resized/supp-s-w900-h635-q60-m1481616653.jpg could save 5.2KiB (21% reduction).
  • Compressing https://www.kayako.com/images/team-section/curve-left.png could save 2KiB (40% reduction).
  • Compressing https://www.kayako.com/images/resized/milnor-20161203130800-s-w144-h144-q100-m1480770480-s-w144-h144-q100-m1481616231.png could save 565B (18% reduction).
Show how to fix
  6 Passed Rules
Show details
Avoid landing page redirects

Your page has no redirects. Learn more about avoiding landing page redirects.

Enable compression

You have compression enabled. Learn more about enabling compression.

Minify CSS

Your CSS is minified. Learn more about minifying CSS.

Minify HTML

Your HTML is minified. Learn more about minifying HTML.

Minify JavaScript

Your JavaScript content is minified. Learn more about minifying JavaScript.

Prioritize visible content

You have the above-the-fold content properly prioritized. Learn more about prioritizing visible content.

96 / 100    User Experience
  Consider Fixing:
Size content to viewport
The page content is too wide for the viewport, forcing the user to scroll horizontally. Size the page content to the viewport to provide a better user experience.

The page content is 430 CSS pixels wide, but the viewport is only 412 CSS pixels wide. The following elements fall outside the viewport:

  • The element <img src="/_themes/novo/…lustration.gif" class="home-intro__il…ation v-bottom"> falls outside the viewport.
Show how to fix
Size tap targets appropriately
Some of the links/buttons on your webpage may be too small for a user to easily tap on a touchscreen. Consider making these tap targets larger to provide a better user experience.

The following tap targets are close to other nearby tap targets and may need additional spacing around them.

  • The tap target <a href="/pricing">Pricing</a> and 2 others are close to other tap targets.
  • The tap target <a href="javascript:void(0);">Sumo</a> is close to 1 other tap targets final.
Show how to fix
  3 Passed Rules
Show details
Avoid plugins

Your page does not appear to use plugins, which would prevent content from being usable on many platforms. Learn more about the importance of avoiding plugins.

Configure the viewport

Your page specifies a viewport matching the device's size, which allows it to render properly on all devices. Learn more about configuring viewports.

Use legible font sizes

The text on your page is legible. Learn more about using legible font sizes.

78 / 100    Speed
  Should Fix:
Optimize images
Properly formatting and compressing images can save many bytes of data.

Optimize the following images to reduce their size by 186.1KiB (42% reduction).

  • Compressing and resizing https://www.kayako.com/images/resized/customer-support-manager-pay-rise-s-w900-h635-q60-m1469790284-s-w900-h635-q60-m1481615978.jpg could save 65.5KiB (87% reduction).
  • Compressing and resizing https://www.kayako.com/images/team-section/sarah-20160816124304.jpg could save 29.8KiB (35% reduction).
  • Compressing and resizing https://www.kayako.com/images/resized/supp-s-w900-h635-q60-m1481616653.jpg could save 22KiB (85% reduction).
  • Compressing and resizing https://www.kayako.com/_themes/novo/img/homepage/customer-service-screen-3.png could save 12.1KiB (20% reduction).
  • Compressing and resizing https://www.kayako.com/_themes/novo/img/homepage/customer-service-screen-2.png could save 12.1KiB (20% reduction).
  • Compressing and resizing https://www.kayako.com/_themes/novo/img/homepage/customer-service-screen-1.png could save 10.5KiB (17% reduction).
  • Compressing and resizing https://www.kayako.com/_themes/novo/img/homepage/ebook-illustration.png could save 9.7KiB (26% reduction).
  • Compressing and resizing https://www.kayako.com/_themes/novo/img/client-logos/list--footer.png could save 7.3KiB (92% reduction).
  • Compressing and resizing https://www.kayako.com/_themes/novo/img/client-logos/list.png could save 7.1KiB (94% reduction).
  • Compressing and resizing https://www.kayako.com/_themes/novo/img/kayako-logos/logo-standard.png could save 2.4KiB (77% reduction).
  • Compressing https://www.kayako.com/images/team-section/curve-left.png could save 2KiB (40% reduction).
  • Compressing and resizing https://www.kayako.com/images/resized/milnor-20161203130800-s-w144-h144-q100-m1480770480-s-w144-h144-q100-m1481616231.png could save 1.7KiB (54% reduction).
  • Compressing and resizing https://www.kayako.com/images/resized/g2-s-w144-h144-q100-m1480770490-s-w144-h144-q100-m1481616233.png could save 1.6KiB (57% reduction).
  • Compressing and resizing https://www.kayako.com/images/resized/peugeot-20161203130743-s-w144-h144-q100-m1480770463-s-w144-h144-q100-m1481616218.png could save 1.4KiB (57% reduction).
  • Compressing and resizing https://www.kayako.com/images/resized/toshiba-20161203130751-s-w144-h144-q100-m1480770471-s-w144-h144-q100-m1481616224.png could save 910B (51% reduction).
Show how to fix
  Consider Fixing:
Leverage browser caching
Setting an expiry date or a maximum age in the HTTP headers for static resources instructs the browser to load previously downloaded resources from local disk rather than over the network.

Leverage browser caching for the following cacheable resources:

  • https://sumo.com/api/load/ (expiration not specified)
  • https://js.hs-analytics.net/analytics/1487592600000/451005.js (4.7 minutes)
  • https://load.sumome.com/ (10 minutes)
  • https://www.googletagmanager.com/gtm.js?id=GTM-59T5TN (15 minutes)
  • https://s3.amazonaws.com/ki.js/37084/79W.js (60 minutes)
  • https://www.google-analytics.com/analytics.js (2 hours)
Show how to fix
Eliminate render-blocking JavaScript and CSS in above-the-fold content
Your page has 1 blocking CSS resources. This causes a delay in rendering your page.

None of the above-the-fold content on your page could be rendered without waiting for the following resources to load. Try to defer or asynchronously load blocking resources, or inline the critical portions of those resources directly in the HTML.

Optimize CSS Delivery of the following:

  • https://www.kayako.com/_themes/novo/css/novo.min.css?v=1487319870
Show how to fix
  6 Passed Rules
Show details
Avoid landing page redirects

Your page has no redirects. Learn more about avoiding landing page redirects.

Enable compression

You have compression enabled. Learn more about enabling compression.

Minify CSS

Your CSS is minified. Learn more about minifying CSS.

Minify HTML

Your HTML is minified. Learn more about minifying HTML.

Minify JavaScript

Your JavaScript content is minified. Learn more about minifying JavaScript.

Prioritize visible content

You have the above-the-fold content properly prioritized. Learn more about prioritizing visible content.

* The results are cached for 30s. If you have made changes to your page, please wait for 30s before re-running the test.

Site Desk